Privacy Policy

1. Data Protection

This Privacy Policy describes the policies of Adrien Latreuille, email: contact@chatrigger.com
, regarding the collection, use, and disclosure of your information when you use our website “chatrigger.com” (the “Service”).
By accessing or using the Service, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

We may modify this Privacy Policy at any time without prior notice. The updated version will be published on this page and will take effect 180 days after posting. Continued use of the Service after that time constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically.

2. Information We Collect

We may collect and process the following personal data:
Name and surname
Email address
Company name (if applicable)
Billing and payment information (via Stripe)
These details are collected when you create an account, subscribe to a plan, or interact with our Service for support or usage purposes.

3. How We Collect Your Information

We collect information in the following ways:
When you create an account or fill in a form on the website.
When you subscribe or make a payment through Stripe.
Automatically, through analytics tools such as Google Analytics, cookies, and similar technologies.
When you contact us via email for support or feedback.

4. How We Use Your Information

We use the collected data for the following purposes:
- To create and manage user accounts.
- To provide, operate, and improve our Service.
- To process payments and manage subscriptions.
- To provide technical support and administrative communication.
- To send important updates or notifications related to the Service.
- To analyze usage and improve user experience.

For marketing and promotional purposes, only when you have given explicit consent.

If we intend to use your information for any purpose not listed above, we will seek your consent before doing so.

5. How We Share Your Information

We do not sell or rent personal information.
We may share information with trusted third-party providers strictly as necessary to operate our Service, including:
Supabase (database and authentication)
Stripe (payments and billing)
Google Analytics (usage analytics)

These providers process data on our behalf and are contractually obligated to handle it securely and only for the intended purpose.

We may also disclose personal data:
- To comply with legal obligations, court orders, or government requests.
- To protect our rights, prevent fraud, or enforce our Terms of Service.

In the event of a business transfer (e.g., merger, acquisition, or sale of assets).

6. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
- Active accounts: data is kept for the duration of your subscription.
- Closed accounts: data is retained for up to 2 years, unless required longer by law (e.g., accounting or tax obligations).
Analytics and anonymized data may be stored indefinitely.
You may request deletion of your account and related data at any time by contacting contact@chatrigger.com.

7. Your Rights

Under applicable data protection laws (including the GDPR), you have the right to:
- Access and obtain a copy of your personal data.
- Request correction or deletion of inaccurate data.
- Restrict or object to certain types of processing.
- Request data portability (transfer of your data to another entity).
Withdraw your consent at any time.
File a complaint with the competent data protection authority (CNIL in France).
To exercise these rights, contact us at contact@chatrigger.com

We will respond within a reasonable timeframe, in accordance with legal requirements.

8. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, or disclosure.
This includes encrypted connections (HTTPS), secure password hashing, and restricted database access.

However, no online system can guarantee absolute security. You acknowledge that the transmission of information over the Internet is at your own risk.

9. Cookies Policy

What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us:
- Ensure proper website functionality,
- Improve security and performance,
- Understand how users interact with the Service,
Provide relevant content and improve user experience.

Types of Cookies Used
We use:
- Essential cookies: required for the site to function (e.g., login session).
- Analytics cookies: to understand how users interact with the website (Google Analytics).
- Marketing cookies: only with your consent, to display relevant content.

Managing Cookie Preferences
You can manage or withdraw your cookie consent at any time via the cookie settings on our website.
You can also delete cookies manually from your browser.

For more details, see the official guides below:
Chrome
Safari
Firefox
Edge

10. Contact and Data Protection Officer

If you have any questions, concerns, or complaints regarding your personal data, please contact: : contact@chatrigger.com
Jurisdiction: France
We will handle your inquiry in compliance with applicable data protection laws.